At Tech Source Managed Services, our Global IT Support service is designed to provide your business with around-the-clock technical assistance and operational stability. Whether you are facing a critical issue or require routine maintenance, our team is ready to ensure your IT systems perform at their best.
Global Around the Clock Service
Our service agreements encompass comprehensive SLAs and ensure resource availability at promised locations. Our engineers are bilingual, fluent in both English and local languages. Our remote team maintains constant communication with on-site engineers, supported by partners who verify local language proficiency.
Dedicated Engineers
We have dedicated engineers and in some areas we have business partners to provide properly planned services and attend urgent tickets. Our engineers have their own specialized toolkits and are good at procurement of quality material on urgent requests within a limited budget.
Full -Time Services
Tech Source Managed Services (TSMS) has a readily available and dedicated team of engineers and IT professionals in 6 continents and 150 countries. Our services are available round the clock, and 365 days a year to provide quality services to our clients to fulfill their needs.
Services Provided
The entire team of Tech Source Managed Services (TSMS) is trying its best to fulfill their promises and commitment with our clients by providing best services inclusive of:
Network Services
Streamline your network infrastructure for seamless connectivity and optimized performance, ensuring reliable communication across your organization.
DC Support Services
Trust our dedicated support team to manage and maintain your data center infrastructure, maximizing uptime and efficiency while minimizing downtime risks.
EU Support Services
Experience unparalleled support tailored to European Union standards, ensuring compliance and reliability for your business operations.
Wireless Services
Empower your workforce with robust wireless solutions, enabling flexibility and productivity while ensuring secure and high-speed connectivity.
Operating System Upgrade
Stay ahead of the curve with our expert guidance and seamless transition services for upgrading your operating systems, enhancing security and performance.
Telepresence Support Services
Enhance collaboration and communication with our telepresence support services, delivering immersive and seamless virtual meeting experiences.
New Office Setup
From planning to execution, let us handle the setup of your new office space, ensuring a smooth transition and optimal functionality from day one.
Retail Support Services
Elevate customer experience and streamline operations with our specialized support services tailored to the unique needs of the retail industry.
Warehouse and Logistics
Optimize your warehouse and logistics operations with our comprehensive support services, improving efficiency and reducing costs throughout your supply chain.
TSMS Provides a Fully Functional Team Around the Clock
We ensure that at least 60% of the team is available every day, including on public holidays. We conduct internal assessments of engineers through TSMS’s own Technical and Support Team and ensure that we are fully operational 24/7. Our team consists of:
- Large International Technical Recruitment (ITR) team for headhunting and covering remote locations
- Training services and staff sourcing
- A highly trained Escalation Management Team
- Social Media Marketing Team
- Qualified Accountants and Finance professionals
- Individuals proficient in Microsoft Office and other Microsoft products
- Over 4000 field engineers, including those in remote locations
- A team of Graphic Designers
- Marketing Research Analyst
- Team of FTEs, freelancers, and dedicated Level 1, 2, and 3 engineers
- Individuals that take total ownership of projects